Support You Can Count On
🛠️ Proven Maintenance & Reliability
ATIMS has an unmatched record of system maintenance and long-term support. Our clients trust us to keep their systems stable, secure, and running smoothly.
👤 Direct Access to Experts
There are no help desks or support tiers to navigate. When you need assistance, you work directly with the professionals who know your system inside and out.
🧠 Built by the Same Team Who Supports It
Support requests are handled by the same technicians, programmers, and system architects who designed and built your system — ensuring accurate answers and effective solutions.
⚡ Fast, Knowledgeable Resolution
Deep system knowledge allows us to diagnose issues quickly and resolve them efficiently, minimizing downtime and disruption.
🤝 Support Beyond Go-Live
Our commitment to service doesn’t end after implementation. We provide ongoing, responsive support throughout the life of your system.
ATIMS delivers an industry-leading maintenance and support experience, backed by a long-standing record of reliability and service. Our commitment doesn’t end at implementation — we provide responsive, personal support long after the sale.
Clients never navigate layers of handoffs or generic help desks. Every question and support request is handled directly by the same technicians, programmers, and system architects who designed and built your system.
Help Desk Support 24/7
Your first point of contact is your agency IT organization and/or the officer in charge
818.428.6195
Email Support
Responded to within 24hrs